Yes we get wet (unless you’re a spectator).

All sections depending on weather and group have a jump height of 2-4 meters which are all optional.

Prepare yourself to walk over 500m throughout the whole experience, if you are joining us in our full day Spillway section then double this will be approximately 4kms

• Board shorts, swimmers
• Dry clothes, towel, sunscreen
• Daily medication
• Your voucher and extra cash if you would like to purchase your photos/video or merchandise
• Wear contact lenses rather than prescription glasses.
• Humour & a sense of adventure

Exploring:

• As well as the above list
• Closed toed shoes (runners) and socks

River Boarding:

• As well as the above list
• Shoes aren’t needed, but socks can be a good idea for under the fins to prevent rubbing/blisters.

Where do we meet?

58 Grafton Street, Cairns. (Outside, under the Benson Hotel)

Can you pick me up from the Northern Beaches or Port Douglas?

A: Unfortunately not.
The morning traffic can be a nightmare in our buses, and we dont have the staff available to manage a wide range of locations, so we always recommend the public shuttle or an Uber into the city & we can meet you there. If you are a large group, then contact us we may be able to do it for a flat fee.

Can you pick me up from the Cairns CBD area?

A: Yes, we offer pick ups around the city area for an additional fee of $10aud per person… It may be cheaper to take an Uber or our office is usually within a 500m walk from most city accommodations.

Please note we don’t pick up from private residental addresses, including air bnbs – this is due to a privacy qld law and will be the case with other tour operators as well.

Age restrictions: People aged 18 years and under can participate, but will need to be accompanied by a parent / guardian. Guests under the age of 18 years must have a parent or guardian sign on their behalf. We have had people in their mid 80’s – 90’s on our experiences, as long as you are comfy on your feet and feel confident with your fitness levels for participation then you are welcome to join us. Every participant must sign a liability release form prior to commencing the trip.

• 8-11 years: Behana Gorge
• 12+ years: Crystal Cascades, Spillway Advanced, Barron River Boarding, Tully Riverboarding

Other: We always have a guide with you to show you the way and help find those hidden gems that make this experience amazing! We aim to have a (Guide:Guest) Ratio of (1 Guide : 6 Guests) or (2 Guides :12 Guests) etc.

Fitness levels: We accept your challenge and cater to everyone’s pace, size, ability & age.

Swimming abilities: Guests need to have a very basic level of confidence to manovere in the water. For our River Boarding and advanced tours, all participants have to complete water confidence training, which could potentially involve swimming a grade 2 rapid prior to the tour. If unable to complete the training for whatever reason, individuals will not be able to participate in the tour.

Medical Conditions: Participants should disclose any medical conditions (including allergies) at time of booking, that way we can best cater to everyone on the day. As our tours are a physically demanding adventure there are some medical conditions, impairments or disabilities may exclude participants from participation for safety reasons including but not limited to pregnancy, spinal injuries, some neck injuries. Please call us to discuss any concerns.

Other: We always have a guide with you to show you the way and help find those hidden gems that make this experience amazing! We aim to have a (Guide:Guest) Ratio of (1 Guide : 6 Guests) or (2 Guides :12 Guests) etc.

Minimum numbers: We require a minimum of 5 people to guarantee departure, until then it’s not a confirmed departure and in the unlikely event we need to cancel the tour we will try our best to find an alternative, otherwise a full refund will be issues (when booked direct).

Cancellation Policy:

• 0-48 hours before travel will attract a 100% cancellation fee at the Operator’s discretion.
• If booked through a third party (not direct), you will need to check with their Terms & Conditions in regards to refunds…

Force Majeure:

In the case of Force Majeure in/around Cairns (meanings circumstance beyond our reasonable control including, but not limited to, threat of war or war, riot, civil strife, terriorist activity, disease, industrial disaster, adverse weather conditions, fire and strikes), Cairns Waterfalls/Rapid Boarders will not be liable for any delay, change or cancellation of a trip. Cairns Waterfalls will refund all monies, if we need to cancel our trip.

Please note Cairns Waterfalls/Rapid Boarders is also not responsible for expenses incurred while preparing for a cancelled trip (e.g non-refundable advance purchase of meals, entrance fees not booked through Cairns Waterfalls/Rapid Boarders, visa fees, loss of enjoyment, etc.) or for any additional arrangements made before or after the cancelled trip.

Yes, you are allowed to bring a hands free camera. (It can be used while not holding it.) You will have to provide your own attachments.
Remember it will be around real rock and potentially be lost during the activities. Cairns Waterfalls and its staff do not take any responsibility for any damages caused to personal devices while adventuring with us.

Chat with Us:

• We have people answering basic questions through our website 24 hours a day.
• Emails are generally answered within 48 hours.
• Phone lines are answered 7 days a week 8:30am til 6pm, generally unless we are out and about or busy or taking holidays…

Payment Policies:

All bookings made direct though the operator will be charged the full amount including the levy at the time of booking, unless otherwise discussed with the operator.

All bookings via a booking agent payments will be determined by the bookings agent’s policy which may include full payments, or deposits only.

If full payment is not made at the time of booking, credit card and customer contact details are needed to secure the booking. No shows will be charged at full price if no notice is provided, so please do the right thing and chat to us about it.